Frequently Assumed Queries

How long does it take for my order to be processed?

Our T-shirts are printed, and our orders fulfilled, by Printful, a print-on-demand business located in Burbank, CA. Orders are processed in 2-7 business days, and shipping varies.

What tracking options are there?

All deliveries via USPS within the United States have full tracking available. For international orders, full tracking will only be available for orders sent through International Priority, which costs a bit more.

My order has been sent, why don't I see the tracking info?

Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the USPS tracking system.

Why did my transaction fail?

Don't worry! It happens sometimes. Transactions can be declined for several reasons. Sometimes, you can guess why it was declined from the response code, but only your credit card issuer or financial institution can confirm the specific reason.
The usual culprits are:

            - Incorrect credit card number or expiration date

            - Insufficient funds

            - If you’re outside the US, some credit card companies may reject international charges.

            - Your bank or credit card company is having technical issues

            - If you have made a large number of online purchases within a short period of time, your bank may have rejected the charge as a fraud prevention measure.

If your order is rejected, and it happens several times in a row, try pressing “Retry” button again the next day. If there's still no luck, give your financial institution a call.

Can I upgrade my shipping speed after submitting an order?

Yes, you can! Just open the order from the dashboard and press “Change order”. Navigate to last “Review” step and choose the shipping speed you want to apply.

Are your products eco-friendly?

All of Printful’s shipping products are either 100% recyclable or fully biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Their kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

What if the product is lost in the mail?

If your sent order is lost in the mail, no worries, we'll make it and send it again.

What if the product is damaged in the mail?

We ask for a photo of the damaged goods, and we'll then gladly send a replacement, on us.

What is T-shirt Diplomacy?

T-Shirt Diplomacy is a multicultural, multiplanetary, and multidimensional diplomatic mission to bridge the gap between human, alien, and artificially intelligent peoples.  It’s the result of the 1977 T-Shirt Accords, which you no doubt remember well from your high school history lessons.

Um. No, sorry. What are the 1977 T-Shirt Accords?

Oh dear!  Perhaps you better check out our “About” section for a quick refresher.

Wait, what?

We sell T-shirts!  Made by aliens. And also humans, and a couple of robots.

Are the T-shirts supposed to be funny?

Some of them!  But others are simply poetic, speaking to the fundamental truths experienced by virtually all sentient lifeforms.  Others still are meant to raise awareness for plights throughout the galaxy.

Are the T-shirts adjustable for different body shapes?  I need three armholes and I don’t see an option for that.

Sorry, no!  Unfortunately, this site only caters to the human population, but sister sites already exist for Titanian Gas Pigs, Mofraxians, and the Frawnch.  There was also a Ewefestrian branch, but their embassy was closed after the tragic destruction of their homeworld.

How do I get to those sites?

Easily!  Simply log on to the entanglenet through any compatible headset or microchip, then use search keywords: t-short diplomatics. (That’s “t-short” – “T-shirt” was already taken by a popular rock group).

Who really designs the t-shirts?

Our merry band of T-shartists!  Many of them have other jobs, and they design these shirts in their free time, pursuing a relentless love of galactic diplomacy.  Some of our T-shartists even have hilarious comics you can read!

I still don’t understand.

You don’t have to!  Our T-shirts come with special nano-technology woven into the fabric.  Simply put one on and the required understanding will sink in through your skin (in slow, regulated doses – T-shirt Diplomacy can’t be responsible for any symptoms that should arise as a result of wearing the T-shirt twice in a row between washes.  Should you find yourself suffering from an excess of understanding, change shirts and take a shower – the problem should go away.)

// Goes in theme.liquid